Terms of Service

Last updated: June 18, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and VoltaPower Planet Ltd. ("Company," "we," "us," or "our") regarding your use of our website www.voltapower-planet.com and related services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

VoltaPower Planet provides home accessories and interior design services, including:

• Curated collections of vintage and retro home accessories
• Interior design consultation services
• Home styling and installation services
• Online content including design tips and product information
• Newsletter and marketing communications

3. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will use our services in compliance with all applicable laws
• All information you provide is accurate and complete

4. User Account and Registration

Some features of our services may require you to create an account. When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

5. Products and Services

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that all information is completely accurate or current. We reserve the right to correct errors and update information at any time.

5.2 Pricing and Payment

All prices are listed in British Pounds (GBP) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time. Payment is due at the time of purchase unless other arrangements are made.

5.3 Order Acceptance

All orders are subject to acceptance by us. We may refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

6. Shipping and Delivery

We will make reasonable efforts to ship products within the timeframes specified. However, delivery dates are estimates and not guarantees. Risk of loss and title for products pass to you upon delivery to the carrier.

Shipping charges are calculated based on the delivery location and will be clearly displayed before purchase completion.

7. Returns and Refunds

7.1 Return Policy

You may return most items within 30 days of delivery in their original condition. Custom or personalized items may not be returnable. Returns must be authorized in advance by contacting our customer service.

7.2 Refund Process

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Shipping charges are non-refundable unless the return is due to our error.

8. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

9. User Conduct

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit harmful or malicious content
• Interfere with the operation of our website
• Attempt to gain unauthorized access to our systems
• Use our services for commercial purposes without permission

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or completely secure.

12. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the specific service or product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

15. Termination

We may terminate or suspend your access to our services at any time, with or without cause or notice. Upon termination, your right to use our services ceases immediately.

You may terminate your account at any time by contacting us or following the account closure process on our website.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our services and supersede all prior agreements and understandings.

20. Contact Information

If you have any questions about these Terms of Service, please contact us using the information provided above.